Refund Policy for eFootball Vietnam Buy/Sell Accounts Marketplace:
At eFootball Vietnam, we strive to provide a secure and reliable platform for buying and selling eFootball accounts. We understand that issues may occasionally arise, and we have developed the following refund policy to ensure fair and satisfactory transactions for all users:
Eligibility for Refunds:
- Refunds are only applicable for purchases made on the eFootball Vietnam marketplace.
- Refunds are applicable for accounts that were not delivered as described or if there is a significant discrepancy between the listed account details and the actual account received.
Contacting Support:
- If you encounter any issues with your purchased account, please contact our customer support within 24h of the transaction.
- Provide detailed information regarding the problem, including screenshots or evidence if available, to help us resolve the issue promptly.
Investigation Process:
- Our team will thoroughly investigate the reported issue to verify its validity and determine the appropriate resolution.
- We may request additional information or clarification from both the buyer and seller to facilitate the investigation.
Resolution Options:
- In cases where the purchased account is found to be significantly different from the listed details or not delivered as described, we will strive to offer one or more of the following resolutions:
a. Replacement: We may facilitate the exchange of the account with a similar one that meets the buyer’s requirements.
b. Refund: If a replacement is not feasible or preferred, we will initiate a refund of the purchase amount to the buyer’s original payment method.
c. Mediation: In situations where a resolution cannot be reached through direct negotiation between the buyer and seller, our team may act as a mediator to help facilitate a fair solution.
Timeframe for Refunds:
- Refunds will be processed within 24h after the resolution has been determined and agreed upon by both parties.
Non-Refundable Situations:
- Refunds will not be provided for accounts that were banned, suspended, or restricted due to violations of the game’s terms of service or any other violations committed after the transaction.
- Refunds will not be applicable if the buyer fails to provide sufficient evidence or fails to report the issue within the specified timeframe.
Buyer and Seller Responsibilities:
- Buyers are responsible for thoroughly reviewing the account details and ensuring they meet their requirements before making a purchase.
- Sellers are responsible for providing accurate and truthful information about the listed accounts and delivering them promptly after the transaction.
Note: This refund policy is subject to change at our discretion. We recommend reviewing the policy periodically to stay informed about any updates or modifications.